Cookie Policy
Effective Date: January 2025
What Are Cookies
Cookies are small text files stored on your device when you visit Kelorav. These files help us remember your preferences, maintain your session security, and provide personalized wellness recommendations that enhance your experience.
We use cookies to understand how you interact with our platform, which helps us improve our services and create more effective wellness programs. Cookies also enable convenient features like remembering your login status and customizing content to your interests.
Similar technologies such as web beacons, pixels, and local storage may also be used to provide seamless functionality and gather insights about platform usage patterns while respecting your privacy preferences.
Types of Cookies We Use
Essential cookies are necessary for basic platform functionality, including user authentication, session management, and security features. These cookies cannot be disabled as they are required for the platform to operate safely and effectively.
Performance cookies help us analyze how visitors interact with our website, identifying popular content and areas for improvement. This information is aggregated and anonymized to protect individual privacy while enabling service enhancements.
Functional cookies remember your choices and preferences, such as language settings, accessibility options, and personalization features. These enhance your experience by maintaining consistency across sessions and devices.
How We Use Cookie Information
Cookie data helps us personalize your wellness journey by remembering your program preferences, progress tracking settings, and community interaction choices. This enables us to provide relevant content and recommendations tailored to your interests.
We analyze aggregated cookie information to understand usage patterns, popular features, and technical performance issues. This insight guides our development priorities and helps ensure our platform serves our community effectively.
Security cookies protect your account from unauthorized access and help us detect suspicious activity. These are essential for maintaining the safe, trusted environment our community members expect and deserve.
Managing Your Cookie Preferences
You can control cookie settings through your browser preferences, where you can view, delete, or block cookies according to your comfort level. Most browsers allow you to set rules for accepting or rejecting cookies from specific websites.
Our cookie consent banner provides options for accepting or declining non-essential cookies when you first visit our platform. You can change these preferences at any time by accessing the cookie settings in your account or through browser controls.
Please note that disabling certain cookies may limit some platform features or require you to re-enter information more frequently. Essential cookies necessary for basic functionality will remain active to ensure security and proper operation.
Third-Party Cookies and Services
We partner with trusted third-party services that may place their own cookies on your device to provide analytics, payment processing, and other essential functions. These partners are carefully selected and must comply with strict data protection standards.
Analytics cookies from partners help us understand website performance and user behavior in aggregate, enabling continuous improvement of our wellness platform. These services are configured to protect individual privacy while providing useful insights.
Payment processors may use cookies to facilitate secure transactions and prevent fraudulent activity. These cookies are essential for maintaining the security and reliability of our subscription and payment systems.
Cookie Retention and Deletion
Different types of cookies have varying lifespans depending on their purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies may remain for longer periods to maintain your preferences and settings.
You can delete cookies at any time through your browser settings. This will reset your preferences and may require you to log in again or reconfigure personalization settings during your next visit.
We regularly review and clean up outdated cookie data to ensure we only retain information that serves a current purpose in providing or improving our wellness services.
Updates to This Cookie Policy
This cookie policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through email or prominent website notices.
Regular reviews ensure our cookie practices remain current with evolving privacy standards and user expectations. We encourage you to check this policy occasionally to stay informed about how we use cookies.
The effective date at the top of this document indicates when the current policy was last revised. Continued use of our platform after updates indicates acceptance of the modified cookie practices.
Questions and Support
If you have questions about our cookie practices or need assistance managing your preferences, our support team is available to help. We can guide you through browser settings or explain how specific cookies enhance your experience.
For technical issues related to cookies or privacy settings, you can contact us through your account dashboard or our website contact form. We typically respond to cookie-related inquiries within 24 hours.
We value your privacy and want you to feel comfortable with how we use technology to support your wellness journey. Please reach out with any concerns or suggestions about our cookie practices.